Return & Refund Policy
At Benchtor, customer satisfaction is our highest priority. Every workbench and tool storage unit we offer is built to deliver durability, strength, and performance — and we want your shopping experience to reflect the same quality. If for any reason you are not completely satisfied with your purchase, we offer a generous, transparent, and customer-friendly return policy.
Our 60-Day Free Return Window
You may return any eligible item within 60 days from the date your order is delivered. This allows you plenty of time to ensure the product meets your workshop needs.
Free Return Shipping
We proudly offer 100% free return shipping on all orders. If you decide to return a product, our support team will provide you with a prepaid return shipping label at no cost to you.
Items Eligible for Return
- Workbench units
- Tool storage drawers and cabinets
- Modular components or accessories
Products must be returned with all original hardware, packaging, and accessories to qualify for a full refund.
Condition of Returned Items
To be eligible for a refund, items must be in:
- New or like-new condition with no major signs of wear
- Free from structural damage or modifications
- Returned with all included manuals, hardware, and components
How to Start a Return
To initiate a return, simply contact our support team at:
support@benchtor.shop
Please include the following:
- Your full name
- Order number
- Reason for return
- Photos (if applicable, such as damages or defects)
Refund Processing Time
Once your item arrives at our return facility, returns are inspected and processed within 5 business days.
Refunds are issued back to your original payment method.
Damaged or Defective Items
Although rare, if a product arrives damaged or with manufacturing defects, please contact us within 7 days of delivery so we can quickly resolve the issue.
Non-Returnable Items
Certain items may not qualify for return, including:
- Products showing clear signs of misuse or abuse
- Items returned after the 60-day window
- Customized or heavily modified workbenches
Questions or Concerns?
You can always reach our customer service team for assistance:
Email: support@benchtor.shop
Phone: +1 (779) 977-1659